Account Deletion

How to delete your Dreamscatcher account and what happens to your data

We understand that you may wish to delete your Dreamscatcher account. This page explains the account deletion process, what happens to your data, and your options.

1. How to Delete Your Account

You can delete your account through the app by following these steps:

  1. Open the Dreamscatcher app and sign in to your account
  2. Navigate to Profile or Settings
  3. Select Account or Privacy
  4. Tap Delete Account
  5. Follow the confirmation prompts to complete the deletion

Alternatively, you can request account deletion by contacting our support team atsupport@dreamscatcher.com.au. Please include your registered email address and a request for account deletion.

2. What Happens When You Delete Your Account

2.1 Data Deletion

Upon account deletion, the following data will be permanently removed:

  • Your profile information (name, email, settings)
  • All dream journal entries and their interpretations
  • Dream history, patterns, and analysis data
  • Account preferences and personalization data

2.2 Token Balance

Any remaining tokens on your account will be forfeited upon deletion. Tokens are non-transferable and non-refundable after account deletion. If you have a significant unused token balance, please contact support before deleting your account to discuss your options.

2.3 Retention Period

Account deletion is processed within 30 days of your request. During this period, your data may remain in our backup systems before being permanently purged. After the 30-day period, your data cannot be recovered.

3. Data We May Retain

Even after account deletion, we may retain certain information where required by law or for legitimate business purposes:

  • Transaction records — payment and purchase history retained for tax and accounting purposes (typically 7 years)
  • Legal obligations — data required to comply with applicable laws, regulations, or legal processes
  • Security — information needed to prevent fraud, enforce our terms, or protect the security of our Service

Any retained data is stored securely and is not used for any purpose other than the specific legal or business requirement.

4. Before You Delete

Before deleting your account, please consider:

  • Export your dreams — you may want to save or screenshot your dream journal and interpretations before deletion, as this data cannot be recovered
  • Use remaining tokens — any unused tokens will be forfeited
  • Cancel subscriptions — if you have an active subscription through the App Store or Google Play, you must cancel it separately through your device's subscription management

5. Reactivation

Once your account has been deleted, it cannot be reactivated or recovered. If you wish to use Dreamscatcher again in the future, you will need to create a new account. Your previous dream history and tokens will not be available.

6. Contact

If you have questions about account deletion or need assistance, please contact us atsupport@dreamscatcher.com.au.