Refund Policy

Last updated: June 2025

At Dreamscatcher, we want you to be satisfied with our Service. This Refund Policy outlines the circumstances under which you may be eligible for a refund for token purchases made through our platform.

1. General Policy

Due to the digital nature of our tokens and the immediate access provided upon purchase, all sales are generally considered final. However, we understand that exceptional circumstances may arise, and we review refund requests on a case-by-case basis.

2. Eligible Refund Circumstances

You may be eligible for a refund in the following situations:

  • Technical errors — if a technical issue on our platform results in duplicate charges or tokens not being credited to your account
  • Service unavailability — if the Service is unavailable for an extended period (more than 48 consecutive hours) due to issues on our end
  • Unauthorized purchases — if your account was compromised and unauthorized purchases were made (subject to verification)
  • Material misrepresentation — if the Service materially differs from what was described at the time of purchase

3. Non-Refundable Circumstances

Refunds are generally not provided in the following situations:

  • Change of mind after purchase
  • Dissatisfaction with individual dream interpretations
  • Tokens that have already been consumed (used for interpretations)
  • Purchases made more than 30 days ago
  • Free tokens provided as part of promotions or sign-up bonuses

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team atsupport@dreamscatcher.com.au
  2. Include your account email address and the date of purchase
  3. Describe the reason for your refund request in detail
  4. Attach any relevant screenshots or documentation

We aim to respond to all refund requests within 2 business days and resolve eligible requests within 5-10 business days.

5. Refund Processing

Approved refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider and financial institution. Typically, refunds appear in your account within 5-10 business days after approval.

6. Partial Refunds

In some cases, we may offer a partial refund. For example, if you purchased a token pack and have used some but not all tokens, we may refund the unused portion on a pro-rata basis at our discretion.

7. Chargebacks

If you initiate a chargeback with your bank or payment provider without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to contact us first so we can address your concerns directly.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact

For refund inquiries, please contact us atsupport@dreamscatcher.com.au.